Sony
Tried To Rip Me Off $699 And Got Away With $108- For The Moment. Computer Is Still Broken. Sony charged me $108 after refusal to accept $699 charge

I bought a $900 Sony Vista from frys electronics on Feb. 15 of 2007. I also purchased the extended warranty. On Feb 25 the computer crashes. So I called Sony to see what they could do. After several calls they decide that I should send it in to get the hard drive re-imaged, and that it would be free as long as I had my reciept.

No reciept. So I tried to get a copy of it with the warranty from Frys Electronics - This is where it gets interesting. Frys could not find the reciept for the computer in feb but they did find my records from July saying that i had bought some kind of memory. Funny thing is that I was not in San Diego in July - I was not even in the country. So either somebody at Frys is lying or they scramble all of their information to rip off america as a whole.

Anyways - I send sony the computer to get re-imaged for $99. I was even trying to be careful and got $1000 Insurance with UPS. Next time I hear from Sony they are telling me that my touchpad, Screen, and Hard Drive are all damaged and that repair would cost $699.99. So, of course, I refuse and have them send me my worthless computer. Now that I have my computer back I can tell you that there is absolutely nothing wrong with the touchpad, screen, and the Hard Disk Drive Diagnostic Test comes up with no error. So why is it that Sony would tell me these lies?

Well, I think they have the idea that if they have the computer, and people want them fixed but can't see them fix it, sony can tell us these inflated estimates, and for most part - Get away with it.

They just charged me $108.72. They say it is the cost of diagnosing the computer - which I can understand. However - I was never informed that this was ever a possibility in any of my dozens of phonecalls. So - I am contacting my bank - whom can usually solve these kinds of problems.

I feel that I have been robbed and I want my money back.

From the mouth of Sony —

Dear KENNY,

We have completed the repair estimate for your unit based on the information you provided us. The estimated charge for your repair will be $699.99. This charge includes labor, parts, tax if applicable, and shipping back to you. Please contact us at your earliest convenience by phone or email to approve or refuse this estimate. Our contact information is listed below. To help us expedite your repair please have your credit card number ready when you call. For your security we do not suggest including your credit card number in an email response. Thank you for choosing Sony and feel free to contact us if you have any questions regarding your service request.

Sincerely,
Sony Service

Customer Information
Workorder: W525DB38
Model: VGNN220E
Serial: 3005920

Sony Service Contact Information
Location: SAN DIEGO, CA
Phone number: (866) 942-9667 7:00AM - 4:00PM PST

E-Mail: mailto: ITDSERVICECTR@AM. SONY.com
Service website: http://eservice. Sony.com/webrma/web/index. Do

Our flat rate repair prices do not apply to non consumer products, units requiring replacement of the display device (such as: projection and TV picture tubes, optical blocks, plasma and LCD panels), any conditions resulting from physical abuse, misuse, or excessive wear, units older than 7 years from last market date or damage resulting from a prior service. If, upon examination, it is determined that your unit does not qualify for flat rate pricing, then a parts and labor estimate will be given to you.

Company: Sony
Country: USA
State: California
City: San Diego
Address: San Diego RRC 16550
Phone: 1884766972

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