Hughes Network Systems
Pradman Kaul President & CEO Misreprentation, untruthful, inadequate service and incompetant support

The deicision to use Hughes Net and my broadband supplier had to be the worst decision I have made in my 61 years.

I disconnected my preious broadband provider because I could not undertstand their techincal support and they are in India and I don't speak their language nor they mine.

When I called and spoke to Hughes Net I was told I would speak to someone in the United States when I had a problem. I was told I could cancel my service within the first 30 days at no charge. I was not told about only being able to download 200? (I don't understand the measurement). I was not told they did not recommend wireless connections.

I signed up for their smallest monthly service $59.99 for the service and $20.00 a month for the equipment, for two years.

Truth - You do not speak to a person in the United States when you have a problem. I cancelled my service within the first 30 days and received an invoice for $400.00. Which I do not intend to pay and I hope they take me to court.

When I contact them about not having recieved an invoice I was advised that a written invoice would cost me $5.00. I am not paying anyone $5.00 a month to send me a bill. Hughes Net wants to just help themselves to my bank account!

I have spent more time on the phone trying to get the system to work properly than I have spent using the system. And as far as being wireless, if I wanted to be tethered to a black box I would have dial up as speed is not as importanat to me and wireless.

Customer Satisfaction/Service are not words found in the companies SOP's.

Stay away from this company.

Pk
Citra, Florida
U.S.A.

Company: Hughes Network Systems
Country: USA
State: Maryland
City: Germantown
Address: 11717 Exploration Lane
Phone: 3014285500

  <     >