Epson America
Epson in deceitful practices

I had gotten a Class Action Lawsuit settlement from Epson of $ store credit regarding their practices on: Epson Ink Cartridge Cases, Judicial Council Coordination Proceeding No. 4347, Los Angeles Superior Court, State of California.

I used the $ store credit to buy a Epson Stylus C88 - Refurbished on the Epson store website (www.epsonstore.com) 1/28/08.

The item they had sent me had a hardware defect (broken) and I requested for a return on their website. They responded my return request via e-mail telling me to call their number. I call their number talk with the customer service rep. She tells me that in order for me to return my broken item, I will need to talk to a technical support agent first to get a reference number. They transfer me and gave me a reference# to give to the tech support agent and then I get disconnected from their phone line. I call back one again to talk with a tech support staff, where he quickly told me that my printer has a hardware problem then gave me another reference number.

I call back the main number and once again speak with another customer service rep. He tells me that he will replace my broken printer but then tells me that the printer is out of stock. He then tells me to order another item on epson store and he will refund my $ once I call him back after I order another item. He also tells me to return my broken C88 printer and gives me a Fed-Ex slip for me to print via e-mail. I had bought a printer for the purpose of printing, and now they want me to print a packing slip to return a broken printer? Plus I have to drop the broken printer to a Fed-Ex store that is not within close proximity from my location.

I am furious at this system. I believe that they are purposely using deceitful tactics in their business. Their offered resolution had upset me even more.

Company: Epson America
Country: USA
State: California
City: Long Beach
Address: PO Box 93012
Phone: 8008737766

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