The Computer Guys
Broke my laptop during an easy repair and then wouldn't confess!

My husband dropped off my laptop to be fixed at The Computer Guys. The only thing wrong with it was that it was not holding a charge. The DC connector was broken inside the computer, but everything else worked perfectly.

When we got the computer back from The Computer Guys, we were told that the CPU was burnt. Since everything worked prior to us giving in the laptop, we didn't think it would effect the laptop's performance, so we didn't authorize any further repair. But, when we tried to turn on the computer, the screen wouldn't work.

When we called The Computer Guys and inquired about this, they said that it was because the CPU was burnt. We called back later and spoke to a "help desk" person that said he wanted to "make things right" but when we brought in the computer and he examined it, he too said that it was the CPU. When my husband inquired as to how this could happen whereas it was working perfectly prior to our giving it to them for the DC connector repair, we got the run around.

I tried talking to the company several times, I tried going to mediation through the Better Business Bureau, but in the end I was left with rude remarks from the business owner, a company that didn't want to own up to the fact that they burned my CPU while soldering the DC connector, a repair bill for $150.00 and the cost of buying a new laptop. While relating my bad experience to a coworker, my husband learned that he too had had a bad experience with this company. We really wish we had known that prior to bringing our laptop in for repair to The Computer Guys.

My advise is to go elsewhere. This company does not care about you, they screw up the work, don't admit fault and then use lies to try and make you look like you're trying to pull something over on them. Stay away from The Computer Guys.

Company: The Computer Guys
Country: USA
State: Massachusetts
City: Natick
Address: 90 Park Avenue
Phone: 5088989917

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