Gateway Computers
Worst customer service, will not replace lemons. South Dakota

This is a warning. I have a computer that crashed 3 weeks out of the box. It has now been 2 years. It has crashed 6 times. I have spent days on the phone with them. One call lasting 8 hours. I have been lied too, saying that my case has been transferred and I will be contacted from a dept that doesn't exist. They made me pay shipping to send it in to have it repaired, and it would come home and crash within three months. It has stumped master technicians.

Finally a lady told me to contact the Office of the Attorney General of South Dakota where they are based. That got my shipping back for one time of fixing. Now, it's a piece of garbage. It freezes and won't load back up. EVERYTHING inside has been replaced, and it's still doing this, a true lemon. When I call and ask for a manager, I am told No, I can't speak to one. Please stay away from this company.

Company: Gateway Computers
Country: USA
Site: gateway.com

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