Prostores, An Ebay Company
Fraudulent Billing, Refused Refund for Store that Never opened, ignored cancel request
- 01-17-2008
- 8
We signed up for a FREE TRIAL at prostores an EBAY company in November. We were only able to log in TWICE the entire time. Repeated e-mails to customer service only resulted in FAQ form letters.
We were NEVER able to build our store. Our store NEVER went live. We NEVER received any help from support.
We sent an e-mail to CANCEL. It was ignored and in January, we were billed IN ADVANCE for services for JANUARY which we did not use, could not use, and did not want.
When we requested a refund, we were told that you pay in advance for cable tv and do not watch tv for the month, you are billed anyway. What a stupid and idiotic comparison! This was supposed to be a USEABLE SERVICE not a WATCHABLE service.
Not the same thing!
This is like ordering cable for your TV, paying in ADVANCE and not BEING ABLE to View it!
After customer service refused to refund the charges for payment IN ADVANCE for a service we were NEVER able to activate, we told them we would dispute the charge and report it as FRAUD. The SUPERVISOR told us, in a very cocky tone of voice to Go Ahead!
This is outright FRAUD! We wonder how many other people have been ripped off by these fraudulent tactics, and who dont think they can do anything to get their money back! If they Rip-Off just 100 customers a month, who dont do anything to complain - think about how much that adds up to!
They DO NOT provide a mailing address on their site - the first sign of a SCAMMER. They DO NOT provide contact information, other than a boiler room phone number.
Stay away from PROSTOREs an EBAY company. They do not care about their clients, they just want your money - as long as they get YOUR money IN ADVANCE. This is outright FRAUD!
I am sure there are several government agencies interested in this deceptive and fraudulent practice.
RE:
http://www.prostores.com
1-866-747-3229
Company: Prostores, An Ebay Company
Country: USA
State: California
City: San Jose
Phone: 8667473229
Site: prostores.com