Dlink Systems
Products shippoed that don't work, terrible tech support, long hold times, no follow through

Never buy anything dlink!
My experience with them is that they put products on the market that dont work and you have to apply endless firmware updates and even then, you never get things working as advertised.

Case in point - Dlink entertainment system for the TV. Bought one of the first generations, networking didnt work, would not stream video without locking up, had to constantly be restarted. After 3 firmware updates, I threw it in the trash.

DIR-451 Mobile Broadband router. I am returning it to dlink because it doesnt work with AT&T. After spending 4 hours with tech support and going through a replacement unit, the problem is according to DLINK is with AT&T and they will address it in a firmware upgrade at some point in time in the future. When I told the tech that the product didnt work, he replied It does work, it just needs an update (That they dont have). I replied, I plug it in and I cant access the internet, how is that working?

I now have been holding for 1 hour to get a refund and the tech said that this manager approved it, but he would have to "convince" customer service to give it to me.

I then recieved an email telling me to send it back to the place of purchase for a refund, and it was after the period in which they would accept, go through the website RMA process which only gives you options for replacement, not a refund. After all this, they still can't have a human being call me to process the refund, they just dumped me back into their endless and pointless automated processes. These people just seem incapable of thinking on their own.

Company: Dlink Systems
Country: USA
State: California
City: Irvine

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