Time Warner Cable
Rip-off cable contractors

Time Warner Cable has a policy of ripping-off cable contractors. I will state some of the things that they do. (1) if you have an installation appointment that is not home, they do not pay a trip charge. The time and expenses getting to the address and sitting on the phone waiting for their dispatch to answer pays nothing. You must call them to close the job as a not home, give a description of the house and tag the door. Phone wait times can be up to an hour. (2) You get a handheld device called a C-Cor to close your jobs. The job will not close without a customer signature, the C-Cor system loses signatures. If you did not make and keep a duplicate receipt that holds personal customer info such as their email username and password, TWC will bill you $10 which may be more than what you made on the installation appt. (3) In the C-Cor you must enter certain things in the comments section, one of which is signal levels. If there is no signal due to a problem with the feed and you enter NO SIGNAL in the comments section, you will be billed $10 for not writing in the signal level. (4) during the summer TWC offers customers 5-9pm appts. So after starting with your regular 8am appts you can end up working a 12-14 hr day because of these 5-9pm jobs. Of course these 5-9pm jobs do not pay anything extra. (5) TWC at times will schedule contractors to work sundays, which again true to form does not pay anything extra. (6) The biggest issue is wait times when you call TWC dispatch. On some jobs such as picking up equipment you need to call their dispatch.

There is not a special number for contractors, you get put into a queue with regular customers. This is really a special treat on 5-9pm appointments when you can easily be on hold for an hour or more.

Company: Time Warner Cable
Country: USA
State: Texas
City: Austin
Address: 12012 N Mopac Expressway
Phone: 5124855555

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