Time Warner Cable
Poor reception during extreme weather - Cable Service

I live in Arlington, TX and is a TWC customer for 5 years. Two years ago I moved to a new address two blocks away from my original address. During this move I've agreed to upgrade my service to a Digital cable package and DVR services. Over whole I would say I am a satisfied customer and as long as my services are working I am happy. Unfortunately, in my new address I am in a zone that have a signal level issues, maybe down a long line of other users. Every time the outside temperature rises above 100 degrees (often in a Texas summer) or drops below 40 degrees, the TV channels gets pixilated or completely disappear. I've had TWC technicians in my home measuring the signal and confirming that the signal level needs to be adjusted and promising that they know what to do and it will never happen again. I had that visit three times already this year. My complaint is that every time I call, they make me wait for a tech to come measure and come to the same conclusion and then another team has to adjust the levels. This process takes a week at best, which is unacceptable. It seems like they can't control the signal levels and can't automatically adjust to the weather. Which in turn degrades my services two or three time a year. I've tried to talk to a supervisor but I am getting the run around.

Company: Time Warner Cable
Country: USA

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