CenturyTel - www.centurytel.com
Stupid visit fees

After I shifted to Columbia, MO I had been pitched (and touch) DSL online sites from Verizon. I had been guaranteed it had been obtainable in my region. While Verizon arrived to put in, I had been educated that people were nowhere near close enough towards the closest move package (or whichever node or centre within the town) to catch people up. No DSL service accessible, despite the fact that they double-checked my tackle twice within the six months after I first named them. No support. And also the regional cable business had a-6 week backlog before they might use a cable modem.

Verizon offered to CenturyTel after which CenturyTel desired to promote me DSL online sites. I mentioned okay, so long as I really could connect all of the household's computers. Was informed: "not a problem." They sent a DSL device and training page and that I invested a few times attempting to set it up and connect it-up. After paying a lot of a evening about the telephone to tech-support, technology support recommended that their cable modems did not support marketing. Back for the cable modem.

Today, a few decades later (a week ago), CenturyTel returns in my experience and claims they would like to promote me DSL online sites. I say okay if it may be networked. They guarantee me the brand new modems community. They ask just how many telephones I've: I claim 4. They claim they will contain 4 splitters/filters. I say good. I discover the DSL switch container on my doorstep a couple of days later (unlike the wire organization or DirecTV, CenturyTel does not deploy, setup and demonstrate just how to utilize their material). I start the container and begin studying the directions, also it claims I require these splitters/filters for anything and something connected to the telephone program: satellite containers, protection methods, etc. That Is information in my experience: I am currently brief about 6 of these splitters/filters.

I call techsupport. They claim I'll need to purchase more splitters/filters at about $39 apiece, but I'll need to delay to-order them until tomorrow: customer support is just available 8-5. I inquire about the (CenturyTel) security-system, that will be connected towards the phone-line, although not using a wall port: it is born in behind the wall... Room for me personally to place a splitter/filter. Tech-support, following a store, informs me I want an entire home filter and also to contact customer-service tomorrow between 8-5.

I do this. Following a handful of exchanges along with a handful of supports, I am advised they will have to send a specialist to complete the filter... At least price of $85. I protest that I actually donot spend such costs after I subscribe to support from DirecTV or even the wire organization, not really for update technology appointments... Just for repairs (and that I spend CenturyTel one more monthly charge for inside wireline safety and so I do not have to cover repairs). CenturyTel's reaction: we are able to separate that $85 cost over a couple of months' expenses. Iam not objecting since I cannot afford it, Iam objecting since I'm it's really a rip-off to possess to pay for to possess new support mounted, new support where I'm going to be spending CenturyTel significantly more than used to do before.

What I'd like CenturyTel to complete is install the dang program, make certain it works, and I'll purchase the regular support (ALTHOUGH NOT the dang mount). When the whole-house filter was essential to support various other merchantis security-system, possibly I really could see the cost. However itis CenturyTel's program.

Our reaction: I am staying with my MediaCom cable modem. It operates. They do not cost me silly visit costs.

Company: CenturyTel - www.centurytel.com
Country: USA

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