WAMU, Washington Mutual
Inflexible, rude Ripoff

All my credit cards are set up to be paid, no later than the 12th of each month. I have several cards including American Express Gold. I always pay my bills by the 5th of each month. This month (August 6) I suffered a mini-stroke and was taken to the VA hospital in Phoenix. I usually pay all my cards in full each month by the 6th, but this month I was released from the VA on the 12th of august. The first thing I did when returning home; was to pay my bills. I was not 100% mental wise and at some point I typed in to the pay date for 2 cards, American Express and WaMu before discovering that I had set the pay date to the 15th instead of the 5th. When I discovered the mistake it was the next day the 14th. I called Amex, and due to my 100% never late policy they said not to worry about it. They noted the account and that was the end of that. I called WaMu and despite making a $248.00 payment last month (minimum was $15.00) They added a $54.00 late fee on a $15.00 min. Payment. So, the payment went from $15.00 to $69.00 with a 2 day late period. They were intransigent and demanded $54.00 for being late 2 days (a mistake in typing 15 instead of 5) while Amex. Had no problem. This was the first time in 3 years with WaMu. They could see on the computer that I had corrected my mistake and even made a double payment. This bank will not work with you on a mistake, or even discuss it. YOU made an error and that's that. My original loan at WAMU was made by an ex wife for over $3,000.00 she promised to repay it, but when she got into trouble she just sent me the card and said, "sucker". I would advise against anyone doing business with WaMu, as they are worse than a loan shark, or thief. NO MATTER what your payment history with them, they are the quintessential thief's in a suit. You will be doing busines with phone collectors, not real bank officials. I'm sure they they a person who rings a hand bell when they can get over on you.

Company: WAMU, Washington Mutual
Country: USA
State: Nevada
City: Henderson
Phone: 8668929268

  <     >