Wamu
WAMU's Customer Service error is costing me late fee charges, additional minimum payments

I usually pay WAMU's bill in person by check at WAMU's branches. Last month I decided to pay via telephone a few days prior to the due date. I, repeated all information including the route #, etc. To WAMU's Customer Service person on the telephone.
A couple of weeks later WAMU sends me letter stating: that I gave the telephone person incorrect information, increases my fees plus a late charge. Thus, I drove to the Branch where I do business with explanation to the Bank Manager that since WAMU made the mistake I should not pay additional fees. Thus, an adjustment was agreed on by WAMU's managers stating that they would cancel the late fee charge of $39.00.instead of paying $50.00 each month WAMU charged me $133.00 $39.00 late fee for their mistake! Anyone doing business with WAMU should go to the bank's branch and pay in person by check. I am being RIPPED OFF.

Company: Wamu
Country: USA
State: Texas
City: Arlington
Phone: 8002909441
Site: www.wamu.com

  <     >