Square - Enix - PlayOnline - FFXI
Charged me for a month that I wasn't playing the game ripoff

I cancelled my FFXI Playonline account back in February. And I got bored and decided to reactivated the account on April 1st. I check my account billing information on April 2nd and they charged me an extra $12.95 for my playtime.

I called customer service and they told me that I reactivated at 11:44 PST March 31st even tho I live on the East Coast and didn't know they do things by PST. But because I played the game for that 16 minutes in March. They charged me for the entire month (which I didn't even play)

The customer service guy wouldn't let me talk to a supervisor. Wouldn't give me back my money. They didn't want to credit my account. They're like repeating the same statement over and over, "I'm sorry, we can't do anything about that, can I help you with anything else?"

Then I guess they cracked and put me on hold for like 5 minutes, came back.

The only thing they said they can do is give me one free month of play. But they wouldn't tell me which month. I have to keep my account active and they'll PICK a random free month for me.

And that doesn't really help me because I leave next month for the military. So I'd have to cancel my account anyways.

So yea. This sucked. Square Enix is stupid.

Dewayne
Germantown, Maryland
U.S.A.

Company: Square - Enix - PlayOnline - FFXI
Country: USA
State: California
City: San Diego
Phone: 8587907529
Site: www.playonline.com

  <     >