Hewlett Packard
Laptop Failed Again After Repair, HP Refused Replacement Under Warranty

I purchased a DV6000 HP Pavilion laptop computer back in November, at a local store in Utah called RC Willey. Paid cash for it. They promised a $ 50 rebate from HP I never got. After that, everything on the computer went downhill.

The computer stopped working a month after I got it. I took it to customer service at the store and they could not find what the problem was. The store finally sent it to HP and they returned 2 weeks after, "saying" it was fixed. Took the computer home and a week after it stopped working.

I had my attorney check the terms of the warranty and she said since it was a recurring problem, they (HP) had to replace the unit. Not fixed, replace. I contacted HP personally and my case got escalated to a guy named Carlos Salinas. He was unhelpful since the very beginning. Not only he said he was not going to replace the unit but every time I called back with a piece of information he requested, he gave me the round arounds and I still have not been able to get a box sent to me to ship the computer back.

I just don't know what else to do. Please refer me to the proper authorities

Company: Hewlett Packard
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 6508571501

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