Runescape By Jagex
Stolen Accounts Kept Billing Me and No Way to Cancel

Paid for a membership with my credit card for each of my sons. These funds are directly withdrawn from my checking account. Someone stole the account information along with my credit card information.

The kids could no longer log onto the account we set up and was paying for, because whoever stole it changed the passwords.

When we tried to cancel the accounts, the web site said the only way we can cancel the account is by requesting the cancellation by email only.

We have done this, and for the last two months, I have been paying for the person who stole the accounts.
I've tried to cancel the payments through my credit card provider, but they do not have a telephone number or address for this company either, and cannot do anything.
I've tried to call the Better Business Bureau but the only information I get is for New York State. The billing shows up as WP-Runescape-By-Jagex, and the Location is William Morri, I know this would be the city and that it has been cut off due to lack of room, and doesn't show a state.

I have no idea what to do here or how to stop the payments.

Company: Runescape By Jagex
Country: USA
Site: runescape.com

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