Gateway Computers, HSN Shopping Network
Both totally unresponsive in resolving multiple failures of my computer unit Gateway Computers, HSN Shopping Network

I purchased my Gateway computer in December. Problems began when they dated my purchase as of the date they shipped, three months later.

When the unit failed after less than one month, they refused to resolve my problem because they acknowledged they didn't know how.

Mysteriously the problem resolved itself.

However, the unit failed after the one year, so called warranty. Both HSN and Gateway put me off to "Barrister" the company I purchased an "extended service plan" from HSN.

After much hassel, having to make multiple calls to Barrister, the issue appeared to be resolved.

Once again, in October the Gateway totally failed. HSN again refused to participate in a solution, referring me to Barrister.

It is now January. Nothing that Barrister has promised has gone as they claimed.

They first misdiagnosed the problem, THEN they sent a bad part, and told the local technician to install it anyway.

Now they want me to send it back to them for repairs. They said they would email a shipping label. It was never done. They then said they would put a label in the US Mail.

That was 15 days ago. It still has not arrived.

Out of two years I've owned this Gateway computer, it has been useable approximately six months.

Company: Gateway Computers, HSN Shopping Network
Country: USA
Site: hsn.com, gateway.com

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