AT&T DSL Rebate Scam
Ripoff

On July 13 I promptly sent in the $50 rebate postcard that came with my wireless DSL equipment. I believe I called in August, inquiring about the rebate, and was told it's still being processed. I again called on 10/23/06, inquiring about my rebate check. I was informed they had received it; however, because they had the wrong name (he giggled and told me the name listed with my phone number was hispanic), that it was sitting on someone's desk and was not processed. My name was right on the postcard label they had printed, so I knew that was lie number-1. He told me they would fix it, and that I should receive it in 4-6 weeks.

I called again on 11/27/06, and this time, I was told my rebate was not received in time and they would not pay me because it expired. This was lie number-2. The previous reps never indicated this, so I knew this was a fabrication.

After being lied to, I became a little angry. I'm waiting for a supervisor to call me back; however, I would like to do more about this (executive escalation, PUC complaint, etc).

Any ideas?

Company: AT&T DSL Rebate Scam
Country: USA
State: Wisconsin
City: Madison
Site: att.com

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