Comcast
No web, no support!

I've had highspeed Web and Comcast cable to get a very long time. I've completely unhappy together, but I've tried to deal being that they are the option. This newest issue were only available in June. Sometimes my web connection finally return on and might venture out. Regarding when it went there is no routine, or for just how long. While it'd move out, the "On-Demand" support for Cable Television went out. I believe many smart people might suppose in the stage, or the issue was possibly someplace beyond my residence where your house is entered by the wire. Properly an extremely good specialist changed all of the contacts inside arrived around, transformed a few of the wires, and examined the container outside. Because anything worked, we believed that will finish the issue. Properly there was later the issue per week back. And so I needed to replicate the whole issue again and contact Comcast. Serv. They sent another technology out. Who continues to complete the same point the first technology did. I told him another technology. Did that. Lastly he will follow purchases and me a line technology to check on the exterior point.

A couple of days later I get an automatic phone stating the issue was set. It worked okay till concerning Sept. A week Had I recognized that Comcast treats therefore badly I'd've held an archive of our discussions there clients. Since I have did not, a few of occasions the subsequent days, and discussions are rough. Round the 25th of Sept. Wire and the Web began performing up. It do the same. I set and named up a scheduled appointment. I acquired a voicemail declaring they'd set the issue each day prior to the technology was designed to emerge. Used to donot understand this implies the visit was ended by them. I called and put up another visit between 5pm and 3. Comcast quit a note stating the technology and named me. Was at my door with no one answered. 1:00pm??? I never could've set the appt up. At 1:00 since I have understand there was no means other people or I might be there. I'd established up it for 3-5's hours. Therefore, after another telephone call that was 20-minute, I set another appt up. For Fri. April 6. Whenever we had some poor storms this really is and also the wire collections were out for everybody. I if I had been still having issues, contact them, and acquired another automatic phone from Comcast declaring the issue was set. I named, and was informed that I'd to set another appt up. I requested to keep in touch with a boss.in the place of a boss the cust. Serv. Representative returned and explained that given that they still showed a in my own region, she couldn't put up an appt, but mentioned that she'll contact me later within the evening, and that she'd individually credit my acct. I told her before the storms knocked-out everybody's support that my issue happened well. It was said to be on Oct 5. I never heard back from her and so I named Comcast that evening for that 10th (?) time. Again another 20 minutes of waiting. Again I'd to replicate the entire tale, while she attempted to reschedule still another appt and also the cust representative set me on-hold. I got tired and so I hungup of waiting. Today, April 6, I named Comcast and that I informed the cust representative that if he returned online, I'd stop my acct and that I needed to keep in touch with a boss. Well, he did I would like to keep in touch with somebody called Bob. I discovered another appt had been planned by them. 00pm without having asking me on Oct. 9th at 1. When I mentioned below and told them, there's no means I really could be house in those days. I had been having once more I'd to describe the issues. He did not appear at-all sorry for your problems. Then he stated he'd set another appt up. I told him to cancel all my providers. His RESPONSE, "okay, I WOULD LIKE TO MOVE YOU" No work at-all to preserve me like a client. I hungup.

Our home telephone employs the Web to create and get calls. Therefore does my telephone once the highspeed online sites is out. This produces issues that are many. Most of all, when there is any type of crisis at my house I CAN'T PHONE 911!!! Additionally, when my telephone has gone out, if my mother wants me for-anything, she may possibly not be ready to have ahold of me. She's in, as well as 74 yrs old illness. Yes I actually do possess a mobile phone, however itis open by. I want that house telephone operating.

On 10-11 I obtained a phone from Marta Gardner, an executive with Comcast, regarding my BBB problem. She it is looking to get this issue solved and was excellent. We set an appt up. For 10-12 after 2:45pm. Afterwards I acquired another automatic phone stating my appt. Was planned on 10-13 between and? I quit Gardner a note and named. Today, 10-12 at 8:00am I acquired another automatic phone from Comcast declaring "lately specialists fixed an issue in your town and discovered..." Well all of US understand what this implies, yes, my appt. Has been canceled and It Will bee another week, AGAIN!!! It's today 9:30 and that I haven't noticed from Ms. Gardner however.

10/14. Recently spoke to Marta. Allegedly somebody examined the collections outside and was out. Anything worked great till today once the same issue that was old started up. Today it is Seated. It's and night getting worse. Today combined with the Web and "On-Demand", every route appears to split up, and also a sound is simply made by the audio. It moves and comes. I am aware that occasionally these issues occur. What I'm truly annoyed is since Sept. 27th has improved the fact that it has been. I believe that I am owed by Comcast for the BS they will have set me. I'll get credit for the period that does not pay me for the period I've lost about the phone, and of course all of the moments, although I've had this issue I've consumed on my cell phone.

10/17.2:30pm to date nowadays I Have dropped the Web link three times that I know of. The Cable Television transmission can also be being influenced. I simply quit a different one for Marta Gardner, and a note for John Ford. She's not answered towards the 2 prior communications for her. Ford may be the guy that arrived Thurs, I quit. The wire program was allegedly examined by and outside. I believed that Comcast went to consider this significantly with these 2 people become involved. The way in which it appears today, which was only a hide. Nothing has improved since Sept. 28

To conclude, listed here is the shows. Comcast is providing the run-around to me. Also have invested more than 125 moments about the telephone, and I have needed to contact them more than 29 occasions, 81 of these moments were billed to my regular allocation on my cell. Each time I spoke to Comcast I'd to replicate anything. Then I'd Obtain An answer that is diverse.

Company: Comcast
Country: USA

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