Dell
Mail-In Rebate of $150 Still Unpaid After 20 Months

I had purchased Dell's extended warranty for three on my Desktop in the month of october and I sent the mail in rebate for 150 dollars in the month of November. I waited for 6 months and called them and they told me they did not receive or it might have been lost and since we are valued customer they will look into it. From that day to this day they have told me constantly that they are going to process my mail in rebate in 6 weeks and it is 1 year and 8 months and everytime a manager by name Mark sends mail you will be receiving soon and it has not come.

Dell doesn't do anything free to it 's customers but then why do they take the customers for granted. Last week again I received a mail that I will be getting but this has been going for 1 year 8 months. I have 15 emails from them regarding the same.

It is not the question of 150 dollars but their sloppy work and giving wrong information and they tell us to check rebate over phone and then we hear that there is no rebate for that phone number on their record.

Are there many people like me?

Company: Dell
Country: USA
State: Texas
City: Houston

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