PayPal
Account frozen since Feb 17 with $315 inside, no answers

PayPal froze my account ("limited access") on Feb 17. The reason supposedly was to verify information. Their preamble when I sign in is: "PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologize for the inconvenience."

A case number was assigned. I went to the "resolution center" page and submitted the information they required. PayPal refused to release my account, which has $315, stating that I am associated with another account that has issues. No other information was given to me no matter how many times I used their "dropdown" email forms. They are a brick wall, cloaked behind "form" emails, always with the same form response: go to the resolution center to resolve the issue.

At the resolution center page I paste the PP case number assigned, and I am informed that there is no such number in their system. Also, there are no outstanding cases or complaints against me.?? PayPal made some changes that I happened to be reading through, and I discovered that PayPal, as of January, can make interest on money in U.S. PayPal accounts! Really!? I see a smokescreen!

We who have PayPal accounts have to apply to make interest. So think of it... PayPal freezes thousands of small accounts like mine for 6 months, and they collect interest while our money is frozen. Remember, they hide behind the internet wall of "form" emails and "drop down" forms. I call that exploitation. PayPal is making a profit in interest on hapless customers with frozen, "limited access" accounts, with no benefit or return to the account holder.

The PayPal pirates have full power to use money in "limited access" accounts (money that sellers work hard for and entrust to PayPal) to enrich themselves, collecting interest for "up to 180 days." Hah! Guaranteed, it is not "up to." I call that embezzlement. Pirates sitting on a mountainous volume of money and greedy for more any way they can get it.

I am very angry. I feel abused and powerless. PayPal has far too much power.

Company: PayPal
Country: USA
Site: paypal.com

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