Wal-mart
Bank Account Still Debited Monthly Two Years After Cancelling Service

I cancelled my online service with Wal-Mart over 2 years ago and they are still taking the money out of my bank every month!

I shop every week at a Wal-Mart store and due to sloppy bookkeeping on my part I hadn't noticed that the same amount was coming out month after month. I only noticed it when I was checking about another problem with my internet banking.

I called Wal-Mart Connect (overseas rep. Answered of course), and through her broken English she related to me that she would need a number of answers from me before she could help me. None of the answers I gave her were enough and in frustration I hung up. She could not access my account with name, bank account, telephone #, or address!!! Incredible!

Something has to be done about this! At this point my husband and I are contacting our bank, the BBB, and the Wal-Mart office in Arkansas. Also we are filing complaints with our regional tv station's consumer watch dog reporter, and our daily newspaper in Chattanooga to see if a little bad press will help. If none of this works we are calling our state's attorney general - we may do it regardless.

Wal-Mart owes us over $230.00! It may not sound like much, but with that money we could make a monthly car payment, pay all our utilities for a month, an auto insurance payment, save it... Etc. It is a lot to us! We know if we are experencing this, others are too.

Company: Wal-mart
Country: USA
Site: walmart.com

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