Yahoo - SBC - ATT
Locked Out of Ten-Year Email Account With No Support Contact

I had a Yahoo email account for about ten years. That is, I had one until about a month ago.

Now I have one that I can't access! I have been locked out for about a month. I have tried everything I can think of to regain access to my account. First, I went to Yahoo's ID and password help pages. They are totally useless for my purpose. I just keep going around in circles, never getting my question answered. I have looked in vain for a tech support email address and can't find one. I found several email addresses and wrote to each one, hoping someone at Yahoo would care enough to forward my messages to the right person to help me get into my account. Apparently, nobody cares!

If I can't get into that account, I will have a real problem. I have ten years' worth of information stored there that I won't be able to use. The inability to access that information will end up costing me thousands of dollars. For example, I recently (09/05) moved to Mombasa, Kenya. There was about 2-3000 dollars' worth of damage to my household goods shipment. Guess where the address of the insurance company is stored. That's right: www.mail.yahoo.com.

Does anybody have an email address for Yahoo Tech Support? (Does Yahoo even have tech support?!) I have their mailing address, but I can't send a letter because Kenya Posta loses or steals half the mail sent through it, so there is no guarantee a letter would get through, and I would have no way of knowing whether it even arrived unless Yahoo sent an answer back. And I already know they can't be bothered with such mundane things as customer service!

Here is a caveat emptor for you: if you have a lot of information stored in your Yahoo email account, including the Yahoo address book, watch out. I understand I am not the only person who has been arbitrarily locked out of his account. So take a few minutes and copy everything in your Yahoo account to another place on your hard drive. That way you will have the information you need when (notice I don't say "if") they decide to lock your account and then blow you off when you try to get help.

Company: Yahoo - SBC - ATT
Country: USA
State: California
City: Sunnyvale
Address: 701 First Avenue
Phone: 4083495070

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