Comcast
Internet Kept Dropping, Three Service Requests Missed and Full Contract Demanded

Decided to sign up for Comcast cable and internet service. Other than dialup it is the only internet service in the area. Within a month after install the internet service kept dropping and would not connect. They advertise always on, that is crap. My step son which is paying the bill, stated we would have to live with it.
Well after the 6 month period of up and down service we filed complaints and service requests. Comcast came out and did their audit and screwed up our service preventing access to the internet for a full 3 weeks. During this time 3 service requests were filed and each time Comcast failed to show up or canceled the request. The 4th time we had to complain to the television stations to get any response from them. They did come out and made our cable better and was able to connect to the internet.
My step son has since canceled the entire service and now they want the full contract paid out without any guarantee that service would be available. Thier "always on" internet service has no guaranteed up time. If they can guarantee service I would not have any problem paying them for it. Well now we are going back to dialup and will eventually move out of the area. They probably think we are trailer trash and do not care one bit about this area. Well they will care once I file with usacomplaints.com, bbb, all the news stations, bad mouth them on the newsgroups and blogs, put signs and info in the neighborhood to support my cause.

Company: Comcast
Country: USA
State: Texas
City: Mesquite
Address: 327 Gross Rd
Phone: 8002662278

  <     >