PayPal - eBay
Account Locked, Same Shipping Proof Faxed Three Times

Back in December we sold several things on eBay and ran into a problem with the postal service losing several packages, and then we had to answer angry consumers asking where their stuff was. A handful wanted refunds. In order to get their money back, they had to file a dispute with PayPal.

Every week we would receive emails from PayPal asking us to fax over proof of shipments, etc. We have done this for every person who put in a claim. Just this week I got another request for the same person. This makes three times I have had to fax the same information to PayPal.

I got one email back from them stating that my account had been restored as of last week, and this week they want the information on this person again. Does it ever stop? I want to be able to get to the funds that are in there, but I can't. I am sure I will have to fax them yet again on someone else before I can get the account unlocked.

NUMEROUS phone calls to them do not do any good either. I never get a straight story out of them. It is now the end of February and it is still not settled. I am sure this is going to be an ongoing thing. I have sent them a fax stating that all the information has been provided more than once, and I told them to get their act together because I am going to consult an attorney. I have not heard or seen an email yet.

Watch out. If your account is locked for whatever reason, good luck getting it restored or unlocked!

Company: PayPal - eBay
Country: USA
State: California
Phone: 4029352050
Site: paypal.com

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