Dell
Sold me a $1200 laptop with a defective motherboard, Charging me $300 to repair Round Rock Texas

I purchased a Dell Inspiron 1150 Laptop less than a year ago. Normally I would build my own computer but I needed a laptop so I bought a Dell, I had heard they were a good company, I heard wrong.

After about 3 months my computer had trouble seeing the power supply and would drain the battery even while it was plugged in. Although I thought I had a six month warranty I was told it was only 90 days and would have to pay for a new motherboard myself. The motherboard would cost $289.00. Fortunately the problem seemed to disappear then but recently it came back and with a vengeance. I have difficulty keeping my laptop powered for more then a few hours at a time because it cannot see the power supply and drains the battery.
When I call tech support or customer service I am bounced around from department to department each time being placed on hold for 15-20 minutes, sometimes being disconnected completely and I would have to repeat the same process.

I have spent countless hours on the phone with Dell, I have been treated with ignorance, rudeness, and sometimes ignored to the point that I would hang up in frustration.

Yesterday I reluctantly placed an order for a new motherboard which will cost me $307.00 by the time it is shipped to me. I have a serious concern however that this motherboard will fail the same as my current motherboard.

To you people out there who say you have a Dell and like them and have never had a problem with them, well good for you, I hope your luck continues but please remember your luck with this company offers no consolation to the thousands of people this company has ripped off.

February 9 (Update)
I was originally promised to have my new motherboard delivered to me on or before February 13. When I checked the order status page on Dell's website last night they were stating it would not ship until February 16th and I would not receive the board until the 21st or after. I called Dell today to find out why and to my surprise they had CANCELLED the order without my knowledge. I spent over an hour talking to them on the telephone working this out. I found out the order was cancelled because it was forwarded to the wrong warehouse, I still do not understand this, why couldn't they just correct the mistake internally and send the order to the right warehouse? Why didn't they bother to call and tell me? And why do they have to be so difficult to do business with?

Although they agreed to place a new order for the board and ship it to me next day at no extra charge they had already charged my account for $307.00 and now they were charging me for another $307.00 before crediting me back the original amount.

Company: Dell
Country: USA
State: Nationwide
Phone: 8006249896
Site: www.dell.com

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