Musicmatch Jukebox (Yahoo)
Free Trial False Advertising Claim Equals Rip-off San Diego

I would like consumers on the worldwide web to be aware of Yahoo Musicmatch.com and how they operate to get your money.

On December 11 I decided to participate in a free trial offer granted by this company on the internet. They said that I could sign up for a 7-day free trial offer, and if I cancelled within the 7 days, then I would not be billed. Now I should have seen a red flag here, but to sign up for the "free" offer, I had to give them a credit card number. I gave them the number for my debit visa which is connected to my checking account.

After "getting in" and seeing what they had to offer for music, I decided that the music they had did not meet my interests and decided to cancel. I cancelled based on the instructions given on their website.in fact, I even received a "sorry to see you go", email from them acknowledging my cancellation.

When I signed up, I paid a lifetime membership fee of almost $60.7 days later, I noticed that my account had been debited. I contacted one of their customer service representatives, and I was informed that they had not intended to debit my account, that my bank had made a mistake by sending them the money, and I would have to take the problem up with my bank.

I contacted my bank, and they said that the money had been legitimately scheduled to be drafted and that the bank could not retrieve it. However, a representative from the bank offered to investigate the situation for me. A couple of days later, I received a letter from my bank telling me that Yahoo Music Match had stated that me not being interested in their music was not a good enough reason for me to cancel. The bank said they could find no evidence of wrong-doing on the part of Yahoo Music Match and that the money would not be refunded.

So what happened to the "free trial" offer? Duh! Consumers beware!

Company: Musicmatch Jukebox (Yahoo)
Country: USA
Address: 16935 West Bernardo Dr
Phone: 8003084917

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