Toast Software Aka Roxio Aka Sonic Solutions
Ripoff on rebate, unable to talk 2 way with these crooks

Internet & Web

Here is a major software company which I have supported by updates of Toast since version 3, they are now into version 7. They make a good product, but their customer service is nonexistant!

They promised a $20 rebate with an early upgrade. I then got two cards, one saying it was accepted and the other said I had submitted two entries, which I did not. I did not know their intent so I waited until the 10 long weeks passed. No payment happened, so I tried to write an email only to find that it's automated.

They recommend you call long distance at your cost to Canada. When I finally figured that an email, although most difficult, was possible, I found their reply was not able to be answered, it's a no-reply address, real nice!

When I tried to go to their user forum to complain, I was silenced; locked out.

They said it would be sent, but now we are past the second deadline. I begin to call them liars by now, and worse.

This is not the way software companies should support their faithful, and I want my damn rebate! The rebate company is just as elusive and abusive as Sonic/Roxio/Toast! What a lousy group of business people!


Company: Toast Software Aka Roxio Aka Sonic Solutions
Country: USA
State: California
City: Novato
Address: 101 Rowland Way
Phone: 4158938000
  <     >  

RELATED COMPLAINTS

Roxio
Cheated on Promised Rebate

Roxio
Double rebate ripoff

Roxio / Sonic CinePlayer surround 3.2 RX2
The software does not work, horrible support!

Roxio - Sonic
Support for CinePlayer Ripoff Intermet

Roxio
Roxio sells products that don't work, and then demand money to help you

Roxio.com
It appears Roxio has been bought by another company and they want nothing to do with older Roxio software

Roxio
Wastes time to install and does not work as stated

Roxio
Sonic Solutions Roxio Easy LP to MP3 sold to me was defective and they will not repair or refund

Sonic Solutions Online Store
Failure to honor conditions of offe

Corel
Roxio Sold software product with invalid Key