Direct PC
Ripoff fraudulent ripoff business mistreated and ripped off

Don't ever purchase a computer from Direct PC in Corona California. They are incompetent and rude. Their e-mails are typo-laden. They don't answer direct questions. They are terrible. I ordered a computer in January and still haven't received it or a refund. I used "overnight shipping", isn't modern technology wonderful?

Here is the story. I ordered a computer from them. They sent me a printable order form. I printed it, sent my check out to them. Several days go by, no response. I e-mail inquiring as to whether or not they received my payment. They answer "it will take 7-10 business days for the check to clear before we ship your computer". That implied, of course, they had received it. A couple days later, they ask me if I sent my payment as they had not received it. Damn assholes, I asked them if they had received it and they want to know whether I sent it?!?!? Nevermind I told them I did, nevermind they basically implied they received it (they avoided my question by answering one I didn't ask, how professional.), they were uppity because my system "was ready" meaning they were tired of it "sitting around", I'm sure. So was I, Direct Pc, so was I.

At any rate, to make a long story short, the payment never made it to them. It seems the address I mailed it to was incorrect. Why was it incorrect, you ask. BECAUSE DIRECT PC PUT THE INCORRECT ADDRESS ON THIER ORDER FORM!!! So they sent me the correct address and I had to remail everything all over again.

Again, an extended period of time goes by without them responding. So I inquire about my order. It is ready they say, and will ship that very day and arrive the next. Oh, how exciting, I finally get my computer. BUT NO, it didn't come. So I e-mail them telling them it didn't come and ask them if it was actually shipped. Apparently they couldn't be bothered to respond. Probably couldn't find their way back to work after lunch as they seem to have trouble remembering their address. So I wait patiently, figuring what is one more day. It didn't come. I e-mailed them. No response. Next day, another e-mail, another failure to respond. Finally on the fourth day, after a certain word called "fraud" was inserted into my e-mail, they suddenly remember their address and respond. They don't know what happened and they'll look into it. I inform them that because of their suspicious activities, I will report them for fraud if I don't receive the computer the next day. They respond in all caps (and, oh my, they actually spelled everything correctly for once, well except for one word) claiming they had committed No Fraud, they just "experienced problems as all companies do". I told them I had never done business with a company with as many "problems" as they seem to have. I told them, and rightly so, that they were the most incompetent company I have ever had the misfortune of dealing with.

Well, it seems they shipped the computer to the wrong address and they would get it back Wednesday and ship it so it arrives Thursday. This was a Monday. I told them I wanted it Tuesday or I want a refund. They said they couldn't do that. Well, I was thoroughly upset with Direct PC at this point and basically said, I want a full refund. Well, they got the computer back a day earlier on Tuesday. I asked if they could ship it out and have it arrive Wednesday. They said they could not. Now, that didn't make sense as they were saying they would get it Wednesday and could ship it that very same day. But they couldn't do the same Tuesday. This was early in the morning so they still could've shipped it before the deadline. So I offered a final comprimise, go ahead and ship it Wednesday and have it arrive Thursday and give me a partial refund for shipping since I paid for overnight and was getting it in a week from the time I should have. They said no, they couldn't do that and they would be issueing me a FULL refund (including S&H). Does that make sense? Lose a $1500 sale plus shipping instead of losing partial shipping charges? These people are complete morons!

At any rate, I had to ask when to expect my refund as they wouldn't volunteer that info. They said in a couple days. A couple days turned into a week. I started e-mailing them daily. They ignored it. Finally after 15 days they respond saying they mailed it. I had not received it in all of this time, mind you. They said they would "look into it". I promptly reported them for fraud online. They suddenly became "helpful" and said they would mail me a new refund. They confirmed my address (good idea as they seem to be Alzeimer's patients) and allegedly sent me a new check. It has been two weeks and it still hasn't arrived. And they are not answering my e-mails. This is far from over. I WILL GET MY MONEY FROM THESE DIRTY BASTARDS!!! Again, I ordered the computer in JANUARY and here it is, APRIL and I still have NOT received a computer or MY PROMISED REFUND!!!

William
Detroit, Michigan

Company: Direct PC
Country: USA
State: California
City: Corona
Address: 632 Shadybrooke Lane Ste 203 Corona Ca
Phone: 9098989001

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