Treocentral
I purchased 2 identical downloadable software programs within 30 days of each other and they won't issue me a refund as the orders were 30 days apart. Their policy says within 30 days of purchase for duplicate orders. Ripoff
- 10-05-2005
- 14
Software Returns
Software purchases are generally not returnable, so please take advantage of the trial edition of the software (if available). A full refund will be granted for downloadable software within 30 days of purchase for:
* Defective software
* Software not received due to our error
* Duplicate Purchases
The above is what their on -line policy states and this is the email I wrote to them.
Hi - I made a duplicate purchase of Volume Care and would like to have a refund. Is this possible? Thanks Vicki
Purchases 1 - 2
Order No. 9989 VolumeCare 09/03/05
Order No. 6907 VolumeCare 10/3
This what they wrote back:
Hello -
Unfortunately since these duplicate orders are 30 days apart, we will not be able to offer a refund. If they were purchased both at the same time we could offer a refund. I apologize for any inconvenience.
- Paul
Company: Treocentral
Country: USA
State: Florida
City: Gainesville
Address: 1503 SW 84th Terrace
Phone: 8005576819