Registerfly.com
Keeping my money wont credit West Orange

Stay away from registerfly.com!

I have been a customer of theirs for over a year. I had a few bumps, but nothing major - until now.

I was recently approached by a person in Taiwan to purchase one of my domains I had. Ok. Fine... So I asked for $1500.00 US Dollars and he agreed.

I decided to use RegFly Escrow to protect buyer/seller - but I never thought I would need some protection for the protection (escrow)!

The sale completed fine. The buyer paid by credit card. My domain was moved over to him in 48hrs (he had a regfly account - so it was an internal transfer). Buyer was very pleased.
This was August 26th.

Then the trouble began.

1. I contacted Sales to ask what happens next - to my money.
They told me I can have a check sent or leave the credit in my account and use it against any future regfly purchases. I wanted a check issued.
I was advised that it would take 3-5 business days.

2. After waiting more than the required time. Nothing arrived. So I started opening up trouble tickets. Each one would be closed with either "Assigned" or "We had sent this to the proper department" - Still no reply.

3. I started calling. I called EACH day. I was on hold for over 1hr just to have some snot-* woman answer the phone and tell me I need to send an EMAIL to 'sales' to ask for status. I asked to be transferred. She told me "sales does not have phones" - I certainly dont believe that. I told her I sent many emails - all un responded to. She told me there was nothing more she could do.

4. I then (after opening up more tickets and email to 'rapid') - was told that a check would go out Sept 6th. At this point I felt better. I left for out of town and expected the check when I returned.

5. I returned on Sept 18th. No check. I called and was again told to email 'sales' as there was nothing the cust service lady could do.

6. I then opened up ticket after ticket. Each day, hoping to invoke some response. They would again close them with 'assigned' or 'Investigating'.

7. I received an email from the trouble ticket stating that this check must have been 'lost in the mail' and they were verifying with the bank that it was not cashed. I was dumbfounded after reading that. YEA RIGHT.

8. Days and days go by. Each time I am told they are checking with the bank.
Then on Sept 25th I am told a check will go out FEDEX to me ASAP and that this will solve my case. I was excited. As usual, nothing arrived.

9. Sept 28th - I contact cust support. Was on hold for 1hr 10mins. This time "David" answered. (He reluctantly gave me his name). He placed me on hold and told me that the reason for the delays were that this buyer was in Taiwan and used the Bank of Seoul and that in this case the deal had to all be confirmed to prevent fraud. Well that made sense to me and then I asked him about the 1st check that was 'sent out' - He told me it was impossible that a check was ever sent. But that my funds were 'just released' and that I would be fedex'd a check no latter than Sept 29th via my own fedex account. I asked him what to do next when the check won't arrive. He told me to contact 'sales' email and put his name in the subject line. That made me nervous. I noticed about an hour later that the $1500 in my account on Regfly is now gone. So I felt that was a good sign that the check was 'in the mail'.

10. Sept 30th. No check arrived via FedEx. I immediately called RegFly and asked for David in sales. I was told "David? David who?" - Oh isnt that just special. I yet again explained my situation - I was promptly told to email sales and that someone would indeed get back to me. Of course the entire day goes by and no one called/emailed. I opened a ticket up... It's still open.

11. Sept 30th. I called RISK (ext 125) (the only people that seem to have phones) and was as polite as I could be to the lady that answered. I explained the entire situation. She told me she would certainly help me and make sure someone would return my call. I told her very nicely, that if this kept going on, that I would be forced to either contact the NJ Attorney general's office or sign up to participate in a class action lawsuit. I told her I certainly dont want to have to go to that extreme, but that $1500 was alot of money to me... No return call and no return emails still as of now.

I don't know what to do next.

Jeff

Company: Registerfly.com
Country: USA
State: New Jersey
City: West Orange
Site: www.registerfly.com

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