Hewlett Packard
New Desktop Kept Rebooting and Network Problems Persisted After Repairs

I purchased a Hewlett Packard Pavilion desktop at the end of April and spent almost a $1000 for the system with printer. I have had problems with random reboots and shut-downs since the very beginning. In August the situation got to the point where I could not even get on the internet anymore. After many phone calls to tech support (with technicians I could barely understand half of what they were saying due to very thick accents) Hewlett Packard techs decided I needed an in home technician, at a cost of $30 to me.

This technician replaced my NIC card, my computer worked 1 day, then same old problems. I then was instructed by tech support, after a multitude of tests including a destructive recovery, and re-installing Windows that I now needed to ship my computer back to them for repair. After 4 months of use??? What is wrong with their product? I shipped it back twice in August with the result of it working about 1 to 2 days before breaking again.

Next step, technician tells me I need to take my computer apart and fool with the NIC card to make sure it is in place properly. Why on earth didn't they do that sometime during the entire month of August that they had it? Now I've had to do this 5 times in the last 5 days just so I can get online and they tell me; quote" internet issues aren't that big of a deal". WHAT? How many people buy a computer that don't want to go online? That's 90% of what I use it for. Their service is lousy, the techs don't care at all, and I really believe that they hung up on me most of the time and blamed my cell phone for dropping the calls. Yeah right, it seems my cell phone only drops their calls, what a coincidence. I am now fighting for a replacement, but not holding my breath for it of course.

Company: Hewlett Packard
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 6508571501

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