Gateway
Defective products and bad customer service ripoff liars victimized us

I wish I had NEVER heard of Gateway. My system arrived last Friday, and right out of the box I have a defective monitor - it would be ok if you don't mind it jumping and wiggling. I called the store first thing yesterday morning and they are going to ship a new one. I then discovered that the operating system was not installed correctly and I can't view JPEG or GIF files (the only two I have tried).

I spent the entire evening on the phone tonight being transfered, hung up on, put on hold, disconnected, and finally being told their system was going down and I would get a call back witin the hour (by Rita, #066). When I didn't receive a call back (big suprise) and was finally able to get through again, I was told I must have misunderstood her about getting a call back - there is NOTHING wrong with my ears.

Finally, Daniel (badge 505081) told me my options were: 1) call the tech line and PAY for tech help (my computer is 5 days old); 2) uninstall and reinstall the entire operating system (an hours-long process) or 3) take it to a store and they will do it.
NO WAY - here are your options - either 1) send me one with the operating system installed properly; 2) send someone here to fix it or 3) come get it and I will buy a Dell or Mac. If I am having this much trouble out of the box, I don't want to see what is down the road.

Eileen
Memphis, Tennessee

Company: Gateway
Country: USA
State: South Dakota
City: Sioux
Address: 610 Gateway Drive
Phone: 8008462301

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