EMachines - E MACHINES
Laptop overheats after 20 minutes will not honor warranty san jose california

I purchased an eMachines M3509 laptop a year ago with a 3-year warranty. It overheats all the time. Won't stay on for more than 20 minutes.

EMachines admitted a design flaw with this model, but will not replace it, and will not honor their warranty.

I spoke to Joseph (Baird?) and his supervisor Faith (Valencia?) on their online chat. Faith refused to call me, or give me a number that I could call her at. She refused to fix the problem.

I am very disappointed with this company, and will never purchase another eMachines or Gateway computer again. I will be filing a law suit to recover the cost of the laptop and the time I have spent trying to resolve this issue.

After doing some online research, it seems many, many people have had overheating problems with eMachines laptops... No surprises there..

I won't skimp, and will purchase a next time.

EMachines
Burlington, Vermont
U.S.A.

Company: EMachines - E MACHINES
Country: USA
State: Nationwide
Site: emachines.com

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