Aol
Ignores cancellation

I got a call from AOL, telling me that I owed them money. At least that's what I think they were saying, the person spoke very little english, and I had to ask her to spell words several times. I told her my account was cancelled last September. She apologized. Then I received an invoice for 4 months of AOL, 4 months after cancelling. Not a peep from AOL in between September and February. Called the 800 number on the invoice, spoke with very polite "Debbie" from who-knows-what country, who put me on hold for a while. She said she found the cancellation, but didn't have the authority to cancel the bill. She gave me an address to write to. It was the same address written to in September. So I called another 800 number. This time "Pauline", with less english ability than the others directed me to call a 3rd 800 number. Third try through the phone maze I was connected to someone (again very polite) who spoke excellent english. She asked for my phone number, but said the system didn't recognize it. So how did they call me? She asked me again for my name. Now my name didn't appear on the account either. So why did they contact me with that collection threat, if my name isn't on the account? Is the only reason for the bill because the credit card used to pay for the service was cancelled at the same time as the AOL account, so they couldn't take the money themselves?

Company: Aol
Country: USA
State: Florida
City: Jacksonville
Phone: 8882658003
Site: aol.com

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