Dealhaven.com
Ripoff sold me the wrong item charged my credit card got their product back didn't return my money

On December 14 I bought a softball glove in a e-bay based store called dealhaven.com. I paid a total of $36.45 (which is not to much but that's not the point), shipping and handling included, with my credit card. I received the item in the accorded time, but it wasn't what I needed.

The only way to contact dealhaven.com is through an email address posted on their website, so at that moment I decided to e-mail them my problem. I think everything else is self explained in the e-mails that I'm cutting from my inbox and pasting here for everybody to know what kind of company this is...

From: Andres
Sent: Thursday, December 23 2:10 PM
To: sales@dealhaven.com
Subject: Order # *
Hi my name is Andres. I placed an order (#*) on 12/15. It was for a New Franklin RTP Gun Barrel Softball Glove Mitt 14 LH (auction #7120926098). When I was shopping for this Item I make sure that the description said Left Hand so I wouldn't have any problem. I received the Glove today and surprise is a Right Hand Glove. I believed somebody made a mistake and really wish to solve this inconvenience as soon as possible. It was a Christmas gift, but I suppose that's not going to be possible anymore. But in any case I would really like to know how can I do to exchange it for the one I need.
My phone Number is xxx xxx xxxx
Thanks in advance, Andres.

They wrote back on dec 30
DealHavenSales wrote:

Dear Andres:
I am sorry that you received the incorrect item. I have sent a request to customer service to send you a new one (a left-handed one) and also to send you a shipping label so that we pay the shipping for you to return the incorrect one to us. I have been told that customer service is dealing with a tremendous volume of orders, so please be patient and know they are working as quickly as possible to get your order processed. Thank you and I apologize for the inconvenience.
Sincerely,
Kris
Dealhaven

In answered the same day (dec 30)
From: Andres [mailto: delacerda@yahoo.com]
Sent: Thursday, December 30 4:19 PM
To: DealHavenSales
Subject: Attn Kris... RE: Order # 7088997
Thank you very much Kris, I was starting to worry because I haven't heard of you, but now I know you are working on this issue. Kris I want to make sure you explain them that I need a glove to wear in the left hand, because I've been doing some researching and now I understand what might have been the problem: Some brands call Left hand gloves the ones made to be used in the left hand, and some brands (like franklin apparently) call Left Hand gloves the ones made for left hand Throw or made to be used in the right hand.
Thanks again, Andres.

So they replied in Jan 6
DealHavenSales wrote:
Dear Andres:
I am so sorry. Customer service researched the product further and they have found that your interpretation of it is correct. If it is listed as LH it does indeed mean left hand throw (meaning it goes on your right hand). We tried to find something similar for you that is actually for the left hand, but we do not have anything. I am so sorry for the inconvenience. We will send you a shipping label so that we pay for the return shipping to us of the incorrect item. I have already put in a request to have your credit card refunded. Thank you.
Sincerely,
Kris
Dealhaven

I replied on Jan 9

Andres wrote:
Thanks Kris, I'm looking forward to get my refund so that I can buy the glove again in some other place. As soon as I get the shipping label Ill send it back to you. Sorry for the inconvenience, and as a recommendation you should list that item in your Web page as "left hand throw", that would save you time and money.
Thanks Again,
Andres

On Jan 10 the UPS guy came with the shipping label and I gave him the glove in the same box that I received it. I have the receipt and the tracking number. They received the glove back on Jan 12 in Louisville KY (I tracked it trough the UPS website).

Since then I haven't had any other contact with this people, they didn't refund my money they wont answer my e-mails...

I wrote them on Jan 18
Andres de la Cerda wrote: Kris I haven't received the refund, I sent the glove more than a week ago and really want my money back. Please let me know what's happening.
Andres

And on Jan 19
Kris, i really need to hear from you, this is taking to long. I'm wiling to solve this in the best way possible, but I'm not going to loose my money that easy. I hope to hear from you guys tomorrow or I'm taking other actions.

So today is January 21 and I haven't heard from them so...

I'm almost sure that i wont get my money back but really wish to help people not to get ripped-off by this awfull company...

Andres
Orlando, Florida
U.S.A.

Company: Dealhaven.com
Country: USA
Site: dealhaven.com

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