Sony
Notebook Needed Three Repairs in Ten Months, Replacement Requested

Letter sent to Sony consumer service without no answers and my computer is still in reparation for over 3 weeks.

I am writing this email to your attention for my notebook
Model PGF FX 170 Serial No &

My company, EuroTan International, has been buying SONY products for several years and we found the quality quite satisfying. However, when I bought the above Notebook that streak was broken.

Immediately after unpacking I had to send the Notebook to the US Service center due to a defective CDR Drive.

Then, 3 month later I was again without my notebook for 2 weeks because a Memory Board had to be replaced. And now my notebook indicates a defective hard drive and is en-route to France for the 3rd repair within 10 month! (case number 428737)

In baseball, a player is out with 3 strikes and I feel this rule should apply here as well. I feel very uncomfortable to accept such a lemon back in possession since history shows that it will break down again and again.

I hereby formally request for SONY to supply me with a NEW unit of the same or newer model and give me finally what I purchased: a dependable new laptop with warranty. Please do not exchange my lemon with another lemon you may have in your inventory because the warranty is running out shortly and I only
end up with a $3000 paperweight. That is not what I bargained for when I bought your product!

Having lost my data and losing the use of my investment for the 3rd time within month is not acceptable in this industry and I trust that you will find the right solution to keep me and EuroTan International loyal to SONY.

Only when things go wrong will one learn the real concern of a company for their customers

I look forward to your attention of this serious matter and your prompt reply,
Sincerely,

Bruno
Austria

Company: Sony
Country: USA
State: Nationwide

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