Sony at White Plains
Terrible Service

My Sony Vaio notebook model VGN-CS290 which I bought earlier this year started making a mechanical noise. The headphone jack also stopped functioning. I took the device to the dealer I purchased it from (Sony at the Westchester Mall, White Plains, NY). 2 weeks later the notebook was said to be ready for pickup. The headphone jack was not repaired and the outer cover was severely scratched in multiple locations. I took the notebook home to copy a few files and returned it to the service who agreed that the problems were their fault. A verbal complaint was made to the manager who had an attitude to see… It is now almost 5 weeks that I do not have my notebook and they still cannot tell me exactly when they can deliver. I get a lot of excuses only. This was not my first Sony but I guarantee that it was my last.

Company: Sony at White Plains
Country: USA

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