DirecPath
Terrible internet connection and customer service

I have had terrible customer service AND internet service. I was set up to have my service re-connected today on July 29th (Talked to "Mike"). So today the 29th I called (Talked to Christine) to find out why they have not yet showed to then find out that they never actually set it up for the 29th... But instead the 31st. But she then told me that actually they cannot come until the 1st. I asked for their supervisor to inform them that there are some issues and she would not put me through to anyone. I assume in fear of getting caught not helping people. Christine and Mike did not do their jobs. I had to call back again just to speak to a supervisor (Carlos) which said he would have them coached. I hope this is something that will be followed through with. I am VERY unhappy with DirectPath and their service which seems to be splotchy anyway and has terrible connections. Customer service has been well below average with helping me in the past.

Company: DirecPath
Country: USA

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