TEP Wireless
Company charged but did not ship

I have been a long time frequent user of XCOM Global but read a glowing review of TEP Wireless, on Engadget. I decided to give them a try for an upcoming trip to Mexico. I placed the order on Wed, Jan 9. An email confirmation and receipt for payment said that I would receive the unit on Friday, Jan 11.

Unit did NOT arrive and was never shipped.

I emailed support on Saturday Jan 12 and was told in a response 24 hours later that they could not ship as they were out of stock on Mexico units. They claimed to have tried to contact me by phone... But I received no voicemail or email.

They offered to FedEx a unit directly to my destination when one was available... Availability date unknown.

So now I'm flying early AM Tuesday, no Wifi... And ATT will be a bit richer.

Company: TEP Wireless
Country: USA
Phone: 18778883741
Site: tepwireless.com

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