Opodo.co.uk
Horrible experience with Opodo booking

I arranged with Opodo on 12/18 for touring on 12/24 between two Brazilian cities. They delivered a verification notice and released e tickets specifics exactly the same evening whilst the scheduling. Since I have later didn't get any contact from their store possibly by mail or telephone call. I assumed the ticketing have been made. Nevertheless when the three people visited sign in morning hours 12/24, the airplane provider couldn't discovered our solution info and stated our seats weren't within their program. Surprised, we devote 3-4 hours attempted to get hold of Opodo to obtain a reason and rebook the seats in the airport. Nevertheless, Opodo responded our solution booking was terminated on 12/19 and had e mailed exactly the same time the termination. But I really could not discover any termination e-mail in my own Mailbox or Junk.

Opodo couldn't guide any solution for all of US until after new year. We were caught in a international airport with no support from Opodo. Fortunately enough, we ultimately ourselves reserved solution to depart the airport on 12/25 Christmas evening, but we've to remain 1 evening in resort, cab transport, along with other expenses. When we got house we approached Opodo about that unhappy knowledge and have for many payment. They refused their problem and offered reasons, 1 by 1.

First they said they'd informed me concerning the termination, and also the cost was returned; they've never had the opportunity to exhibit the initial cancellation e-mail though we required often. They stated there is something problem / complex problem. Recently, 1/8, they said it was due to the credit card payment being declined [the card has very high, much more than enough credit limit]. Absurd, every mail from their store was a rest.

When they created an error and triggered a personis harm, they ought to acknowledge it and pay it, however they simply lied and attributed clients.

Company: Opodo.co.uk
Country: USA
Site: opodo.co.uk

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