Frontier Airlines
No ticket confirmation

Reserved a solution on the site. Our card did not undergo. They questioned me to contact their call-center, I named it and offered them my other charge card. Then they asked me to hold back, and later informed me occasionally card verification requires longer which when it arrived through it-they may email me. 3 days no mail. I thought the card did not undergo. Therefore nowadays I created a brand new scheduling and got a diminished price on the site.

I had been examining my card info and that I discovered the card was billed the 2nd period (after I talked towards the callcenter). I subsequently named the phone call centre plus they were very determined they it was not their problem that used to do not obtain a contact confirming the cost. They explained that I ought to have named the phone call centre to obtain an update when the cost experienced. AFter much bargaining they stated we are able to just return the most recent one and never the prior one. I thought they noticed the distinction and chose to stay with the larger priced solution. The amusing thing is the fact that I acquired the verification for that cost refused and also the new reservation, however they declare that they'd delivered the e-mail confirming my first solution also, which for whatever reason I never obtained. The woman boss appeared much more determined That It's not their problem also it was my problem that I'd purchased another solution as the first was established and reserved. I wonder if I'dnot taken care of the very first solution might they let me panel the airplane, simply because my solution was established and reserved. They nearly managed to get sound that actually the reimbursement being provided about the next solution was my best of luck.

All this for $35 distinction... Question when the airlines believe it had been worth losing the appreciation of the clients over an authentic situation similar to this. Simply leaves a poor flavor that though it was an authentic situation (normally why present to return actually one solution), they made a decision to behave within the method they did. Really a little frightened of traveling together now. If their call-center was such as this... How might their floor team be.

I'd think hard before booking seats with this specific airlines... Atleast through their site.

Thanks

Apurva M

Company: Frontier Airlines
Country: USA
State: Colorado

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