CVS Caremark
Insulin Prescription - Lantus insulin

My insurance (Aetna) is requiring me to use CVS Caremark to receive my insulin and diabetes supplies. If I don't order from them I will have to pay out of pocket. My doctor put in my order on Thur Sept 6. I was low on insulin at this point. I call on Mon after not hearing anything and am told that they need clarification on my dosage (they will not take my word for it). After many calls back and forth between insurance company, doctor's office and Caremark the dosage is clarified and I am told it can be overnighted. After not hearing anything else I call back on Friday, Sept 14, telling them I am dangerously low and need my insulin now. I am told the order will be expedited and I will receive within 48 hours. I told them I had enough for only 24 hours but they can't help me. So today, Monday Sept 17 I still have not received my insulin and when I call am told it shipped today. I keep stressing that I am a type 1 diabetic and without this medication I will DIE. They seem to have no reaction to this and say, "sorry UPS doesn't ship on the weekend". This is ridiculous. Am I supposed to just sit here and go into DKA? My only other option is to pay out of pocket or go to the emergency room.

Company: CVS Caremark
Country: USA

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