NeonBrite
Fraud, never gor a refund, poor communication, product was inferior, false advertising

I was looking into getting a dental retainer to replace one that was lost. My biggest mistake was contacting this company. First of all, the website is misleading. There is a specific retainer I wanted with a particular function. After reading the description on the website, I clicked the buy it button, expecting the product to do what it said in the description. I purchased both an upper and lower retainer from this company. Here is what is on the website.

"When using this dental retainer, a metal wire shows, unlike the Essix retainer (which is clear or 'Invisible'). When one smiles others are able to see the dental retainer wire; retainers with the wire across the front teeth are used mostly to keep teeth from shifting, but can also be used to move teeth; That type is called a 'Hawley with Finger Springs'. Finger Springs are small clasps that add pressure to one side of the tooth, "moving" it along the retaining wire.
BUY HAWLEY RETAINERS HERE

I assumed the retainer would help shift my teeth after reading the description. When I received the product, the upper did not fit properly. The lower fit, but it did not move my teeth like I assumed from reading the description.

Right around this time, I lost access to my email, and had to use a different email. I explained this several times to the merchant, to clarify why my emails were being sent from a different address. I told him my concerns and he promised a replacement. Every time I would send this person an email, he would take weeks before ever replying.

When he did reply, he would pretend that he did not know what I was talking about. I explained the situation to him several times, and he promised replacements. At one time, he told me he would be sending a new retainer in the mail with a tracking number. This never happened. What he did do was demand more money from me.

After over a month of trying to get this matter resolved, I contacted my credit card company with a dispute. The response I got from the merchant was that if I returned the product, I would get a refund. I returned the product but never received a refund. The merchant is a liar and a fraud. He does not have clear policies about his services. How can you tell a client that you will provide a refund and then after you receive the product, change our mind? I have all of the emails that were sent to me as well as the form where he gives a written instruction for me to return the product.

In one of my emails, he rudely tells me to "Have a nice life." This is after I told him that it was ridiculous for me to pay more money when he had already promised me free replacements at no extra cost. Now I am stuck with this charge and no product to speak of. The merchant does not wish to further communicate with me. He pretends to not know what I am talking about eveytime I try to contact him. After promising a refund, he then tells me that he cannot give me one.

Company: NeonBrite
Country: USA
State: Texas
City: Dallas
Address: 4040 Avondale Ave Apt 309
Phone: 9728144788
Site: neonbrite.com

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