Framesdirect
Warranty not being honored

I requested my boy a set of Ed Hardy structures with contact and also the structures had produce flaws and also the Structures Direct stated they'd not substitute them since the guarantee is simply the handles and also the nose-pieces, only issues about the structures which are portable. Effectively the hooks arrived of the remaining joint and also the earpiece totally separated in the frames. You can easily see the cable plus they are nevertheless attached to the frames. This is bad craftsmanship in the produce and really should be changed however they aren't achieving this. The guarantee for structures addresses production flaws although not harm caused from the individual or because of extreme problems for example warmth, humidity, damage, etc. My boy is in jail and he does not have any use of something that may take away the hooks or slice the earpiece. And besides why could he wish to. They're providing me bullshit reasons to not substitute the structures or restore them. These spectacles charge me $300 plus they were the purchase cost so that they aren't inexpensive structures and really should keep going longer than this. They really took up with-in weeks but he extended carrying them till they began worrying his eyes which is lots of difficulty in returning the spectacles in my experience to deliver back again to Frames Primary and undergo all of this procedure so he waited so long as he might however it was nevertheless inside the 12 months guarantee. I delivered them back 9 weeks of him getting them. They ought to recognize the guarantee and quit looking to get out-of it. My purchase quantity is 20219. Kathy Hamitlon 304-832-6467 nursekathyd@yahoo.com

Company: Framesdirect
Country: USA

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