Baby Scan Clinic, 130 Harley Street
Appalling Customer Service

I had a booked appointment at the Baby Scan Clinic for Saturday 4th February at 0900am. We arrived at 0845 am and were shown into a waiting room. After waiting for 20/25 minutes we went to enquire if there was a delay and was told us that the person doing the scan was running late and it would be another 15 mins, we were happy to wait so went back into the waiting room. After being there for over an hour the receptionist told us that the person doing the scan would now be another hour and that they were cancelling our appointment. We were unable to speak to anyone and the receptionist had no idea of what was happening. We later got voicemail to tell us to call back on Monday for a refund or rebooking. Considering the unprofessional way this appointment was handled I am taking their offer of a refund as I am appalled that this clinic is dealing with pregnant women and had no consideration for the journey we had made to get there and the disappointment and upset we felt at our appointment being cancelled. Would never recommend this clinic.

Company: Baby Scan Clinic, 130 Harley Street
Country: USA

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