Walmart Optical
Gave me the wrong prescription AND Chronic Headaches - Don't buy glasses in

One night at work my eyeglasses broke. The plastic frames were beyond repair, so I went to Walmart Vision Center in Wyomissing, PA to get new glasses. I figured they would be affordable because I was on a tight budget and I really needed new glasses.in the meantime I wore my old prescription to work and school.

I underwent an eye exam and picked out frames. The employees didn't seem very interested when I told them that my prescription probably hadn't changed because I wasn't having any vision problems.

The doctors measured me for glasses and wrote down my prescription but they were rude. They let me sit in the waiting room for about 45 minutes after my exam, and the whole experience took almost 2 hours.

When I got my glasses, they didn't fit. The frames didn't fit my head, they pinched behind my ears, and they were bent, as if someone sat on them before they mailed them to me. It took over a week to get them.

Also, the lenses with my "new" prescription were really disorienting. I started getting a headache after a few minutes of wearing them and I knew something was really wrong.

I went back to the vision center and they said they couldn't help me. The eye care specialists said that there was nothing they could do about them being the wrong prescription or the frames being the wrong size. One pair of glasses that cost me $211.00 were worse than useless. The doctor literally shrugged and walked away.

I tried to approach the other employee who had examined my eyes, and she walked away when she saw me coming. I went home broke, with a splitting headache, an ill fitting pair of glasses, and ready to cry.

When I got home I found I had gotten a discount coupon from America's Best in the mail and as soon as I saved up enough money I went there and got new glasses. The glasses that I got at America's Best were the same prescription as the glasses that broke.

It's highly unlikely that my prescription changed and then changed back over the course of a few months, so Walmart gave me the wrong prescription, charged me too much for it, and then refused to admit the error and help me.

Company: Walmart Optical
Country: USA
State: Pennsylvania
City: Wyomissing
Address: 1135 Berkshire Blvd
Phone: 6103765970
Site: walmart.com

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