CVS Caremark Mail Order Service
Shorted me on my perscription, tried to say my Dr. Sent in a script for a 45 day supply. My doctor sent in a script for a 90 day supply

Health & Medicine

My doctor wrote me a script for an inhaler for a 90 day supply with 3 refills with 1 inhalation twice daily.

Each inhaler has 30 puffs so that would be two inhalers a month for 90 days and that would equal six inhalers.

I have a $60.00 co-pay.

When I called CVS Caremark I talked to customer service rep and told them the script should be a qty of 6 for a 90 day supply and if its not don't fill it.

Also I asked them to cancel all previous scripts of this med because they were wrong.

Caremark interpreted the script as a 45 day supply and sent me three inhalers and charged me for a $60.00 co-pay.

So my co-pay is $60.00 whether I get a 45 day supply or a 90 day supply.

This is not the first time I have had this problem. It has happened at least twice before.

I watched my doctor enter in the script for a qty of 6 for a 90 day supply 1 inhalation twice daily with three refills.

Talked to her about what happened before and about how I was shorted before.

I got a qty of 3 for a 45 day supply in the mail and once it's sent to you they will not let you return it.

So you are stuck. If you ask for a supervisor they might let you return the medication or send you a partial refund but generally they don't.

In my case I was told I would be refunded $30.00 via a check through the mail as a one time courtesy. I will believe it when I see it.

I will no longer use the CVS Caremark mail order service because they keep ripping me off and shorting my prescriptions.

If I could avoid them all together I would but my insurance is through them for my prescriptions.

So I will go to the CVS Pharmacy instead with a written script and if they mess it up I will not pay for the medication until they fix it.


Company: CVS Caremark Mail Order Service
Country: USA
State: Texas
City: San Antonio
Address: PO Box 659539
Phone: 18664075146
Site: caremark.com
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