Proactive Solutions
Unauthorized Billing

I ordered Proactive over the phone and was told I automatically would be enrolled in their automatic shipping program. There was no way around that option BUT once i received the first box, I could call that day and cancel the auto ship feature. I got the order on April 11 and called on April 11. The rep was helpful and took care of it. Then on April 26 I got billed for a shipment! I called, the rep said it was mistake and she saw I had cancelled on 4/11. She said i would be credited in 3-5 business days. Well, today is May 12 and NO CREDIT. I called again and cant get anyone to help me... Now what??

Company: Proactive Solutions
Country: USA

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