MedcoHealth Solutions Inc
Medco Pharmacy Breach of verbal contract/Negligence

My Dr. Wrote a Rx for me. I told him the generic caused more drowsiness and irritability so he crossed out "generic allowed" and signed his name above "Dispense As Written" AND circled it. Although I normally get generics to save money, I should not have to suffer increased drowsiness from a generic medicine that does not work the same as the brand. Medco sent me the generic. When I called, and was transferred FIVE times, (re-telling the same story) I was told by the Pharmacist that the Dr. Had not signed for Brand. This is a blatant LIE. I'm a certified Pharmacist Technician and know how to read a Rx. The RPH told me she would contact the Dr. And I said. "but it's already been filled for generic". She stated, "if the Dr. Writes for Brand, then we'll fill it for the $35 copay". A week later, I tried to use my debit card and it was overdrawn. Medco had filled the brand and charged me $463.00!! Medco is stating that I requested brand, NOT the Dr. The second RPH admitted the Dr. Had written for brand, but it was also signed on the generic and although it was crossed out, they interpreted it to mean generic. Even though BRAND was circled?! That money was going to be used for college tuition. Now I have 180 days of a medicine I occasionally use.

Company: MedcoHealth Solutions Inc
Country: USA
Address: 100 Parsons Pond Drive Franklin Lakes NJ 07417-2603
Phone: 2012693400
Site: medco.com

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