Cvs
Poor Customer Service

The pharmacy staff at the CVS in Pinellas Park, Florida treated me so rudely this afternoon, May 16th. My wife and daughter asked to use the bathroom bef0re doing our shopping there, and when I also stepped into the corridor to use the water fountain, "Jessica" yelled out across the counter, "SIR, SIR, YOU'LL HAVE TO STEP OUT OF THERE AND WAIT TILL THEY ARE DONE." I explained I was just getting some water, that's all, and it was just my wife and daughter and I was with them, and that we were a family. She said, "i don't care, that's our policy. ONLY TWO PEOPLE AT A TIME USING THE BATHROOM." I told her I wasn't using the bathroom; I'd been out in 90 degree weather for several hours and wanted a drink of water. I could see the water fountain in front of me on the other side of the door was located about 15 feet from another door down a hallway that led to the bathroom. I'm a 52-year old man; I don't look threatening and I'm not a security risk. We didn't have any packages, so theft was not a consideration. We didn't look like hoodlums. There were very few people in the store. But to hear Jessica and then the other pharmacy employees yelling at me in public, chastising me for trying to drink water while my wife and our 7-year old daughter were using the bathroom, was humiliating. The store manager had to get involved before the pharmacy employees apologized. Such blind allegiance to "following orders" and not exercising any common sense judgment or discretion is reprehensible. We left the store and went to a Walgreen's down the street. I might dump my CVS card, and I'm tempted to seek legal counsel for the humiliation I suffered.

Company: Cvs
Country: USA
State: Florida
City: Pinellas Park

  <     >